Privacy Policy

1. Preamble & Regulatory Framework

Ravindra Sarees values your trust. This document outlines how we collect, handle, store, and protect your personal information when you browse our website, submit inquiries, communicate with us via WhatsApp/Phone, or visit our Jhansi flagship showroom. This Policy is published in adherence to:

• Section 43A and Section 72A of the Information Technology Act, 2000 (as amended).
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).
• The provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act).
• The Consumer Protection (E-Commerce) Rules, 2020.

2. Information We Collect

We only collect information that is strictly necessary to serve your ethnic wear requirements, process your orders, and facilitate in-store showroom appointments. Such information may include:

• Contact Information: Full name, mobile number, WhatsApp phone number, and email address.
• Order & Trousseau Preferences: Choice of sarees (Banarasi, Chanderi, Kanjivaram), lehengas, bridal colors, estimated wedding dates, and custom blouse sizing measurements.
• Billing & Shipping Data: Postal address with PIN code for shipping, and invoicing details required under the Central Goods and Services Tax (CGST) and State GST (SGST) laws.
• Communications Data: Chat logs, inquiries, and customer feedback sent via our website forms, email, or official WhatsApp business account (+91 9451267233).

Note: We do not store or process debit card PINs, net banking passwords, or UPI MPINs on our website. All transactions conducted at our store or via official banking channels follow RBI-authorized guidelines.

3. Purpose of Collection & Lawful Use

Your personal data is collected and processed solely for legitimate business purposes under Indian law:

• To provide catalog details, product photographs, fabric specifications, and price quotes.
• To book showroom appointments, bridal trials, and WhatsApp video consultations.
• To prepare statutory tax invoices under GST Registration No. 09APLPG3290G1ZR.
• To coordinate domestic logistics and insured courier delivery across India.
• To resolve customer queries, alter garments, and provide personalized post-purchase assistance.

4. Consent & WhatsApp Communications

By submitting an inquiry through our website forms or initiating a conversation on WhatsApp, you give voluntary consent to receive service-related communications, product catalogs, and appointment reminders from our team. You may opt out of promotional messages at any time by messaging "STOP" or contacting us via email.

5. Non-Disclosure & Data Sharing Policy

Ravindra Sarees maintains a strict policy: we never sell, lease, rent, or trade your personal information to third-party advertisers or telemarketers.

Information is disclosed only under the following limited conditions:

• Authorized Logistics Partners: Reputed Indian courier and postal services solely to deliver your orders.
• Legal & Statutory Obligations: When mandated by government authorities, tax departments, or law enforcement under applicable Indian statutes.

6. Reasonable Security Practices (SPDI Rules)

In accordance with Rule 8 of the SPDI Rules, 2011, we implement comprehensive administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. Access to customer contact lists and bridal order data is restricted strictly to authorized staff on a need-to-know basis.

7. Your Rights as a Data Principal (DPDP Act, 2023)

Under Indian data protection jurisprudence, you are entitled to:

• Request a summary of your personal data held by us.
• Request correction or updating of inaccurate contact or billing details.
• Request erasure of your inquiry data once the statutory GST audit retention requirement has concluded.
• Nominate another individual or seek grievance redressal regarding your data.

8. Grievance Redressal Officer (Mandated under IT Rules)

In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the details of our designated Grievance Officer are provided below:

9. Jurisdiction & Governing Law

This Privacy Policy shall be governed by, construed, and enforced exclusively in accordance with the laws of the Republic of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Jhansi, Uttar Pradesh, India.